CEOP helps keep children and young people safe from sexual abuse and grooming online. They help thousands of children and young people every year, as well as their parents and carers.

They can help and give you advice, and you can make a report directly to them if something has happened to a child online which has made either you or your child feel unsafe, scared or worried. This might be from someone they know in real life, or someone they have only ever met online.  Please click on the link below for further details:

CEOP's Thinkuknow Website

OTHER ORGANISATIONS AVAILABLE TO PARENTS:

A lot of the information listed below is available by using Surrey County Council's Family Information Service website.  Click on the link below to access more information:

Surrey Family Information Service (FIS)This is a free internet, telephone and outreach service. They offer parents and prospective parents information about all services for children aged 0-19 years old (up to the age of 25 if the young person has a special need). They are a one stop place to find out where to go for more help, and help parents 'self serve’. 

Go to the Family Information Directory to access more information about:

• Information for Young People 
• Support for Parents and Carers 
• Education and Learning Advice

Tel: 08456 011777
Email: surrey.fis@surreycc.gov.uk 

Parentline Plus – ‘Got a Teenager’
A national charity that works for, and with parents. They offer lots of on-line support and services to help teenagers (e.g. games consoles, sibling rivalry, bullying), online parenting classes, telephone advice from experts, fact sheets etc. They also provide a telephone service. They can be used in a crisis, but is probably best for parents who want to research, or reflect and plan for the future. 

Tel: 0800 800 2222 (24 hours)www.gotateenager.org.uk is part of Parentline Plus www.parentlineplus.org.uk

Family Line Surrey
A confidential telephone help line. No problem is too big or small. A listening service for families going through hard times. Good to call when things are going badly and you need a listening ear. They will refer parents on to support organisations in Surrey. 

Tel: 0808 800 5678 (not 24 hours)

Partnership with Parents
The service provides information, advice and support to parents of children with Special Educational Needs (SEN) at all stages of their child's school life, from pre-school early diagnosis through to school-leaving at 16 or 19 and for those with learning difficulties and/or disabilities to age 25.

Tel: 01737 737300

Organisations (Specific family or child situations)
e.g. Single parent families, Bullying, ADHD, Drugs 
Refer to the Surrey Parent Handbooks below 
Contact Surrey Family Information Services.

Booklets:
Surrey Parent Handbooks - guides for parents of children aged 11-19. Includes information and further sources of help for lots of issues (e.g. friendships, drugs) including websites and phone numbers for Surrey and national services.  Paper copies can be obtained from FIS, libraries and downloadable from: www.surreycc.gov.uk (do a search for parent handbook) Copies are usually available at the school office.

Video Clips

Parent ChannelTV

This website is full of short and informative video clips for handling some common topics for parents of all ages, including aged 9-14 'Moving to Secondary School' and 'Friends - Friendship Blues and Bust-ups'. This is a collaborative project funded by the Department for Education, and one partner is Parenting UK, a national membership body with access to parenting knowledge across the sector.

Other Web Sites 

Kidscape

Although this site is focused on bullying, it also has a section about 'Making Friends' and 'Assertive Techniques'. The 'Making Friends' is within the 'child and young people' area and is targeted at young people encouraging them to think about and explore what is a good friend or not? What kinds of friends do you like? and having a plan to work towards. The 'Assertiveness Techniques' are within the 'parent's section' and includes a downloadable leaflet for young people. 

Childnet

Know it All (KIA) for parents. Everything to get you set up to spend time understanding the internet world and supporting your children with their internet usage, including video clips. 

GOV.uk

A Government site with a section for Parents. Information and support for parents about how to help with your child's learning, including advice on choosing and finding a school. 

Surrey Library has around a hundred different books for parenting 
teenagers (reserve online via www.surreycc.gov.uk and have them delivered to your local branch).

All the following books are available from the library service except those marked with an ‘*’.

Parenting Pre-teens:

• Talking to Tweenies - Getting it right before it gets rocky with your 8-12 year old   (Elizabeth Hartley Brewer) - understanding their world and supporting them at this age.
• How to Talk So Kids will Listen and Listen so kids will talk Adele Faber and Elain Mazlish).
• *How to hug a porcupine - negotiating the prickly points of the tween years (Julie A Ross)
• *Why are they so weird? What's really going on inside a teenagers brain (Barbara Trauch)
• Adolescence - a guide for parents (Michael Carr-Gregg & Erin Shale).
• Whatever! A down to earth guide to parenting teenagers (Gill Hines & Alison Baverstock).

Parenting Teenagers:

• As listed in Supporting Your Teenager - Signposts for Parents
• Teenager, the agony, the ecstasy and the answers: How to bridge the gap between parents and teenagers (Aidan MacFarlane and Ann McPherson).
• How to Talk So Kids will Listen and Listen so kids will talk (Adele Faber and Elaine Mazlish).
• The Fathers’ Book: Being a good dad in the 21st. century. (David Cohen).
• Parenting Girls (Janet Irwin, Susanna de Vries and Susan Stratigos Wilson)

Also Recommended:

• The Terrible Teens: what every parent needs to know - Kate Figes.
• Teenagers!: What Every Parent Has to Know- Rob Parsons

The new non-statutory guidance can be found by clicking on the link below:

Teaching Online Toolkit

It recommends that schools proactively engage staff, pupils and parents/carers in school activities that promote the agreed principles of online safety.

Childnet have updated their parent and carer toolkit that will help parents have conversations about online safety. Their booklet 'Let's talk about life online' includes ten key messages that should be shared with children:

1. "You can always come to me if you need help."
2. "What would you do if this happened…?"
3. "Remember that not everyone is who they say they are online."
4. "Keep your personal information safe, and other people’s too."
5. "Be respectful to others online."
6. "Think before you post."
7. "Remember to ask if it’s okay."
8. "Remember not everything is true online."
9. "The things other people post online might not always show what their life is really like."
10. "Recognise how going online makes you feel and take a break when you need to."

Please click below to access the Parent/Carer Toolkit:

The Parent and Carer Toolkit

The Safe - WMAT Safeguarding Newsletter Issue 29